Terms of Service
Last updated: August 2025
Mobile SMS Service Terms
Contour Software Inc.
Contour Software Inc. provides automated customer service and appointment booking services for home services companies. When you opt in, you can expect to receive SMS messages related to appointment confirmations, scheduling updates, service reminders, and emergency notifications.
You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@withcontour.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages as needed for appointment management and service updates. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy.
General Terms of Service
1. Acceptance of Terms
By accessing and using Contour AI's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
Contour AI provides artificial intelligence-powered customer service and appointment booking solutions specifically designed for home services companies including plumbing, HVAC, electrical, and related trades.
Our service includes 24/7 call answering, automated appointment scheduling, customer information collection, and emergency notification systems.
3. User Responsibilities
- • Provide accurate and complete information when setting up your account
- • Maintain the security of your account credentials
- • Use the service in compliance with all applicable laws and regulations
- • Notify us immediately of any unauthorized use of your account
- • Ensure your business information and contact details remain current
4. Payment Terms
Service fees are billed in advance. All fees are non-refundable except as provided in our 30-day money-back guarantee for new customers.
We reserve the right to modify our pricing with 30 days' notice. Continued use of the service after price changes constitutes acceptance of the new pricing.
5. Service Availability
While we strive to maintain 99.9% uptime, we do not guarantee uninterrupted service. The service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
We are not liable for any damages resulting from service interruptions or technical issues.
6. Data and Privacy
Your privacy is important to us. We collect, use, and protect your data in accordance with our Privacy Policy, which is incorporated into these terms by reference.
You are responsible for ensuring compliance with applicable data protection laws regarding customer information you provide to our service.
7. Intellectual Property
All content, features, and functionality of the Contour AI service, including but not limited to text, graphics, logos, and software, are owned by Contour Software Inc. and are protected by copyright, trademark, and other intellectual property laws.
8. Limitation of Liability
In no event shall Contour Software Inc. be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
Our total liability to you for any claims arising from the use of our service shall not exceed the amount paid by you for the service in the 12 months preceding the claim.
9. Termination
You may cancel your subscription at any time through your account settings or by contacting our support team.
We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.
10. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
11. Contact Information
For questions about these Terms of Service, please contact us at:
Email: info@withcontour.com