Privacy Policy

Introduction

Contour Software Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer service and appointment booking platform.

By using our service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• • Business name, contact information, and address
• • Names, phone numbers, and email addresses of your customers
• • Account credentials and payment information
• • Customer service interactions and call recordings
• • Appointment scheduling and service request details

Automatically Collected Information

We automatically collect certain information when you use our service:

• • Device information and IP addresses
• • Usage data and analytics
• • Call logs and interaction history
• • System performance and error logs

How We Use Your Information

We use the information we collect to:

• • Provide and maintain our AI customer service platform
• • Process appointments and manage scheduling
• • Send notifications and updates about services
• • Improve our AI algorithms and service quality
• • Process payments and manage billing
• • Provide customer support and technical assistance
• • Comply with legal obligations and enforce our terms
• • Send marketing communications (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• • Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
• • Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• • Consent: We may share information with your explicit consent

We require all third-party service providers to maintain appropriate security measures and use your information only for specified purposes.

We do not share your mobile information with any third parties / affiliates for marketing or promotional purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• • Encryption of data in transit and at rest
• • Regular security assessments and updates
• • Access controls and authentication measures
• • Employee training on data protection
• • Incident response procedures

Data Retention

We retain your personal information for as long as necessary to:

• • Provide our services to you
• • Comply with legal obligations
• • Resolve disputes and enforce agreements
• • Improve our services

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• • Access: Request a copy of your personal information
• • Correction: Request correction of inaccurate information
• • Deletion: Request deletion of your personal information
• • Portability: Request transfer of your data to another service
• • Restriction: Request limitation of how we process your data
• • Objection: Object to certain types of processing

To exercise these rights, please contact us at info@withcontour.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• • Remember your preferences and settings
• • Analyze how you use our service
• • Improve our platform performance
• • Provide personalized content

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our service.

Third-Party Services

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• • Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
• • Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• • Consent: We may share information with your explicit consent

We require all third-party service providers to maintain appropriate security measures and use your information only for specified purposes.

We do not share your mobile information with any third parties / affiliates for marketing or promotional purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• • Posting the updated policy on our website
• • Sending you an email notification
• • Displaying a notice in our application

Your continued use of our service after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: