How it works
From the ring to the booked job, in under three minutes.
Here is the same after-hours call you saw on the home page, and every decision Contour makes along the way.
Incoming call · (732) 555-0148
Tuesday, 11:42 PM · after hours
- Answered on the second ring11:42 PM
- Walked caller to the shutoff11:42 PM
- Service area confirmed11:43 PM
- Booked in ServiceTitan · 7:00 AM11:44 PM
- Owner texted: URGENT, active leak11:44 PM
- 01
The call comes in
Your line forwards to Contour when you don't pick up, or all the time after hours. It answers with your shop's name on the second ring.
- 02
It listens like a dispatcher
Contour asks what's going on, where, and how bad. It knows 'water heater leaking' is a shutoff conversation and 'AC making a noise' is a next-week conversation.
- 03
It checks your rules
Service area, hours, what you book and what you don't, which issues get a same-day slot. The rules are yours; Contour follows them every time.
- 04
It books the job
Into ServiceTitan on the right business unit, or onto your Google Calendar. The caller gets a confirmation text with the arrival window.
- 05
It texts you
Within a minute: name, address, issue, urgency, booked time, and a link to the recording. Urgent ones say URGENT first.
- 06
Or it hands off
For calls you want yourself (gas smell, a big install, a VIP customer) Contour warm-transfers to your cell and stays on if you don't answer.
How it works
Live before the end of the day.
No new phone system, no new software for your techs. Three steps.
01
Teach it your shop
Services, service area, hours, pricing rules, and what counts as an emergency. Contour reads your website for the rest. About an hour, done with us on a call.
02
Forward your line
One carrier code forwards calls you don't pick up within four rings, or every call after hours. Your number stays the same.
03
Jobs land on the board
Contour books into ServiceTitan or your calendar and texts you a summary. You wake up to a schedule, not a voicemail queue.
You stay in control
Every rule is yours. Contour just follows them at 2 AM.
- What it books
- Emergencies only, diagnostics only, or everything. Many shops start with emergencies and expand once they trust it.
- When it answers
- Only when you miss a call, only after hours, or every call. Change it from your phone.
- What it says about price
- Nothing you haven't approved. Give it your diagnostic fee and current promotion, or tell it to defer to the tech.
- Who gets texted
- You, the on-call tech, the office manager. Different people for urgent and routine.
- What it never does
- Guess at a quote, promise a time you can't make, or book outside your service area.
FAQ
Questions owners ask.
Stop losing the 2 AM call.
Twenty minutes on a call with us, live the same afternoon, and a full refund if it hasn't paid for itself in thirty days.