Contour for HVAC companies
AI answering service for HVAC companies
The first cold snap and the first heat wave each bring more calls than any office can answer. Contour answers every one, knows that no heat at 18°F is an emergency and a noisy AC in October is not, and books accordingly.
Calls you get
What a hvac call sounds like at the wrong hour.
4:40 PM
"Furnace won't turn on and it's going to be 18 tonight."
The first freeze. Your CSRs are already on three calls each.
What Contour does
Asks about the thermostat, the filter, and whether there's a newborn or elderly person in the home. Books a same-day no-heat slot and texts the on-call tech.
9:15 PM
"AC is running but it's 84 in the house."
July. A no-cool call after hours with a dog in the house.
What Contour does
Checks the outdoor unit is running and the filter is clean, flags it as a priority no-cool, and offers the first slot in the morning.
11:00 AM
"We're thinking about replacing the whole system before winter."
A $10,000+ install. Whoever gets the comfort advisor out first wins.
What Contour does
Collects system age, home size, and current issues, mentions your financing offer because they asked, and books the estimate.
Trade vocabulary
It knows what these mean, and what to do.
Every phrase maps to a rule you control.
- "No heat" (below 40°F outside)
- Urgent. Same-day slot, text to the on-call tech, asks about vulnerable occupants.
- "No cool" (above 85°F outside)
- Priority. First available slot, filter and breaker check on the call.
- "Smell gas" / "CO detector going off"
- Tells the caller to leave and call the utility or 911, then transfers to you.
- "Making a noise" / "short cycling"
- Diagnostic, next available. Collects system age and brand for the tech.
- "Tune-up" / "maintenance"
- Books into maintenance windows only, mentions your membership plan if you've enabled it.
- "Replace the system"
- Estimate workflow: system age, square footage, fuel type, financing interest. Books the comfort advisor.
Seasons
Busy seasons are when voicemail costs the most.
First freeze
Call volume triples for a week. Contour answers every call in parallel, no hold queue, and prioritizes by outdoor temperature and who's in the home.
Heat wave
No-cool calls after 6 PM when people get home. Contour books the morning board in order of urgency and texts you a summary of the night.
Shoulder seasons
Tune-ups and replacements. Contour fills maintenance windows and books estimates without stepping on repair capacity.
Year round
Thermostat questions, filter reminders, and 'is this normal' calls that your CSRs shouldn't have to take at 9 PM.
Where it books
HVAC jobs land in ServiceTitan on the right business unit (heating, cooling, maintenance, sales) with priority set by your rules. Shops without ServiceTitan get the same booking on Google Calendar.
Incoming call · (732) 555-0148
Tuesday, 11:42 PM · after hours
- Answered on the second ring11:42 PM
- Walked caller to the shutoff11:42 PM
- Service area confirmed11:43 PM
- Booked in ServiceTitan · 7:00 AM11:44 PM
- Owner texted: URGENT, active leak11:44 PM
How it works
Live before the end of the day.
No new phone system, no new software for your techs. Three steps.
01
Teach it your shop
Services, service area, hours, pricing rules, and what counts as an emergency. Contour reads your website for the rest. About an hour, done with us on a call.
02
Forward your line
One carrier code forwards calls you don't pick up within four rings, or every call after hours. Your number stays the same.
03
Jobs land on the board
Contour books into ServiceTitan or your calendar and texts you a summary. You wake up to a schedule, not a voicemail queue.
FAQ
Questions HVAC companies ask.
Stop losing hvac calls to voicemail.
Twenty minutes on a call with us, live the same afternoon, and a full refund if it hasn't paid for itself in thirty days.