Comparison
Contour vs. Avoca
Avoca is one of the most established AI front-office platforms for the trades, with a certified ServiceTitan integration, coaching tools for CSR teams, and customers like Apex Service Partners and Authority Brands. It is built for large shops. Contour is built for the shop that still answers its own phone.
Facts about Avoca checked October 15, 2026. Tell us if something's out of date.
Contour is best for
Owner-operators and shops with 1 to 30 trucks that want every missed and after-hours call booked, live in a day, at a flat monthly price.
Avoca is best for
Shops doing $3M+ with a CSR team of five or more who want AI to take a majority of call volume plus outbound campaigns, QA, and coaching.
Side by side
Feature by feature.
| Feature | Contour | Avoca |
|---|---|---|
| Built for | Plumbing, HVAC, electrical shops of 1–30 trucks | Multi-location and PE-backed service groups |
| Answers 24/7 | Yes | Yes |
| Books into ServiceTitan | Yes | Yes (certified) |
| Books into Google Calendar | Yes | No |
| Emergency triage by issue and weather | Yes | Yes |
| Service-area check before booking | Yes | Yes |
| Outbound campaigns and speed-to-lead | No | Yes |
| CSR coaching and QA scoring | No | Yes |
| Web chat agent | No | Yes |
| Typical go-live | Same day | Weeks, with implementation team |
| Published pricing | Yes | No (demo required) |
| Minimum size | None | Aimed at $3M+ shops |
Built for
- Contour
- Plumbing, HVAC, electrical shops of 1–30 trucks
- Avoca
- Multi-location and PE-backed service groups
Answers 24/7
- Contour
- Yes
- Avoca
- Yes
Books into ServiceTitan
- Contour
- Yes
- Avoca
- Yes (certified)
Books into Google Calendar
- Contour
- Yes
- Avoca
- No
Emergency triage by issue and weather
- Contour
- Yes
- Avoca
- Yes
Service-area check before booking
- Contour
- Yes
- Avoca
- Yes
Outbound campaigns and speed-to-lead
- Contour
- No
- Avoca
- Yes
CSR coaching and QA scoring
- Contour
- No
- Avoca
- Yes
Web chat agent
- Contour
- No
- Avoca
- Yes
Typical go-live
- Contour
- Same day
- Avoca
- Weeks, with implementation team
Published pricing
- Contour
- Yes
- Avoca
- No (demo required)
Minimum size
- Contour
- None
- Avoca
- Aimed at $3M+ shops
Pricing
What each one costs.
Contour
Flat monthly plans priced by answered calls. Month to month. 30-day money-back guarantee.
See plansAvoca
Not published. Quote-only; third-party estimates run from roughly $1,000 a month and up depending on volume and modules.
Competitor pricing is from public sources and may have changed. Check with the vendor.
Choose Contour if
- You're the dispatcher and the tech, and the calls you miss are the ones under a sink.
- You want to be live this afternoon, not after a six-week implementation.
- You want a flat price you can compare to one missed water heater job.
- You don't need outbound campaigns or a coaching product, just every call answered and booked.
Choose Avoca if
- You run a CSR team and want AI to handle 50%+ of total volume, not just overflow and after-hours.
- You want outbound rebooking, membership campaigns, and speed-to-lead from one vendor.
- You need call QA and coaching for human CSRs.
- You're a multi-brand group with an implementation team on your side.
FAQ
Common questions.
See Contour take a real call for your shop.
Twenty minutes, your service area, your rules. If Avoca fits you better, we'll tell you. 30-day money-back guarantee either way.