Contour for plumbers
AI answering service for plumbers
Plumbing emergencies don't leave voicemails. A homeowner with water on the floor calls the first number that picks up. Contour picks up on the second ring, every time, and handles the call the way your best dispatcher would.
Calls you get
What a plumbing call sounds like at the wrong hour.
2:14 AM
"There's water coming through the kitchen ceiling."
Upstairs bathroom supply line. Every minute without a shutoff is drywall.
What Contour does
Walks them to the main shutoff, confirms the address is in your area, books the first morning slot as URGENT, and texts you.
6:50 PM
"The basement drain is backing up every time we run the washer."
Main line clog. Not an emergency yet, but it will be by Sunday.
What Contour does
Asks about other fixtures, flags a likely main-line issue, and books a drain-cleaning slot tomorrow with the right job type.
10:30 AM
"How much to replace a 50-gallon gas water heater?"
A $2,000+ ticket. The first shop that gives a straight answer gets it.
What Contour does
Quotes only what you've approved, offers a free estimate window, and books it. Mentions financing because they asked about cost.
Trade vocabulary
It knows what these mean, and what to do.
Every phrase maps to a rule you control.
- "Water everywhere" / "can't find the shutoff"
- Shutoff walkthrough, URGENT flag, first available slot, immediate text to you.
- "Sewage smell" / "backing up in the tub"
- Main-line triage questions, same-day drain slot, warns caller not to run water.
- "No hot water"
- Asks tank vs. tankless, gas vs. electric, pilot status. Books diagnostic, not an emergency unless there's a leak.
- "Smell gas"
- Tells the caller to leave and call the gas utility first, then transfers to you if you've asked for it.
- "Frozen pipe" / "no water"
- Winter triage: which fixtures, exterior walls, heat on. Books as urgent in freezing weather.
- "Just getting quotes"
- Collects the details a good estimator needs and books an estimate window. Never guesses at price.
Seasons
Busy seasons are when voicemail costs the most.
Winter
Frozen and burst pipes come in waves on the first hard freeze. Contour handles the surge without a hold queue, and knows that a frozen pipe at 10 PM is an emergency.
Spring
Sump pumps and basement water during storms. Contour asks whether the pump is running and books accordingly.
Summer
Outdoor spigots, irrigation, and water heater replacements. Contour mentions your maintenance plan only if the caller asks about recurring issues.
Fall
Water heater tune-ups and winterization. Contour books maintenance into the slots you've opened for it and never over an emergency window.
Where it books
Plumbing jobs land in ServiceTitan on your plumbing or drain business unit with the right job type, priority, and the caller's own description in the notes. Shops without ServiceTitan get the same booking on Google Calendar.
Incoming call · (732) 555-0148
Tuesday, 11:42 PM · after hours
- Answered on the second ring11:42 PM
- Walked caller to the shutoff11:42 PM
- Service area confirmed11:43 PM
- Booked in ServiceTitan · 7:00 AM11:44 PM
- Owner texted: URGENT, active leak11:44 PM
How it works
Live before the end of the day.
No new phone system, no new software for your techs. Three steps.
01
Teach it your shop
Services, service area, hours, pricing rules, and what counts as an emergency. Contour reads your website for the rest. About an hour, done with us on a call.
02
Forward your line
One carrier code forwards calls you don't pick up within four rings, or every call after hours. Your number stays the same.
03
Jobs land on the board
Contour books into ServiceTitan or your calendar and texts you a summary. You wake up to a schedule, not a voicemail queue.
FAQ
Questions plumbers ask.
Stop losing plumbing calls to voicemail.
Twenty minutes on a call with us, live the same afternoon, and a full refund if it hasn't paid for itself in thirty days.